HPT Podcast - Episode 6: Error prevention at a Connecticut Hair Salon (Interview)

Heidi Duff is someone who completely understands her "calling." Even after 26 plus years in the business, she approaches her daily work with high energy, enthusiasm, and a constant desire to be one of the best in her field. I totally respect that type of attitude, and feel even more energized with every conversation I have with her. On this podcast, we share a candid conversation about what it's like being the salon owner, and what are some common human error that needs to be avoided in this billion-dollar and VERY personal industry. We talk how important it is to the reputation of each salon and how through timely feedback, employee meetings and training, her staff not only become top-notch, but stay that way, too. I love their slogan: "Inspire. Design. Evolve."